In the app, tap Dennis on your Rehab or Coach tab to send a message. That is the place for anything about the app, your account, or a bug you have found.
If something is not working, it helps to say what you were trying to do and roughly when it happened — that is usually enough to find it without a back-and-forth.
Cannot sign in at all? Then email support@astrongerclimber.com with the email address on your account.
There is no password. You enter your email, we send a six-digit code, and that signs you in. If the code does not arrive, check your spam folder first — and if it still has not appeared after a few minutes, email support@astrongerclimber.com and we will sort it out.
If you are hurt, please do not send it as a support question and wait. Injury assessment and loading advice is a one-to-one consultation with a physiotherapist, arranged as an appointment — it is not something the app decides. If you are in a course, write to Dennis in the app; otherwise book through Klatreskader.
If you are using the rehab part of the app, the instructions for use are under Rehab → About & safety.
You can request a full copy of everything we hold about you, or have all of it erased, at any time. The privacy policy explains what we store, where it lives, and how long we keep it.
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